FAQs

Yes, as long as they have the correct Artwork Code anybody can place an order. All orders will be sent to the school for the child to collect.

On the back of the artwork is a label with your unique code. If the label is missing you will need to get a label from your school and fix it to the back of the artwork making sure the label points to the top of the artwork

With a thick marker pen please clearly mark on the back of the label that it is wrong and which way around it should be.

Sadly, due to the automated process it is not possible to make any changes to the order once it has been placed

Without the artwork we cannot produce any of the items. If your artwork is not returned to us with when we collect everything your order will be cancelled and refunded in full.

No, once the artwork has been collected the ordering window is closed and no further orders can be made

All the creations are sent to school for the child to bring home. In the unlikely event you have not received anything please firstly check with the school as very often it is still with either the school or the child. Should the item still not be located then please get on contact so we can rectify the problem as soon as possible.

Due to the way the artwork is scanned and printed, the outer 3mm of the artwork is cut away. The guides for the teachers running the project explain that all important parts of the drawing must not be too close to the edge.

Sadly we cannot return the child's artwork as it is kept for quality control purposes.

Yes, the great thing about this project is that is also raises funds.

The school code is printed on the leaflet that should have been sent home with the drawing. If you cannot find it then please ask your school to give you the code.

You need to either use a camera phone or a scanner. Once you start the order you will be given some advice on the best way to take the photo.

The only way an order can be placed is by uploading a drawing, If you do not have access to a camera phone you would need to contact the school and see if they can do it for you.

Yes, you can upload as many drawings as you like. They will all be sent to the school.

Sadly, due to the automated process it is not possible to make any changes to the order once it has been placed.

No, once the deadline has been reached the ordering window is closed and no further orders can be made.

All the creations are sent to school for the child to bring home. In the unlikely event you have not received anything please firstly check with the school as very often it is still with either the school or the child. Should the item still not be located then please get on contact so we can rectify the problem as soon as possible.

Yes, the great thing about this project is that is also raises funds.

Yes, as long as they have the correct Artwork Code anybody can place an order. All orders will be sent to the school for the child to collect.

The school will be able to supply you with the code.

Sadly, due to the automated process it is not possible to make any changes to the order once it has been placed.

No, once the ordering window is close it is no longer possible to order yearbooks.

All the yearbooks are sent to school for the child to bring home. In the unlikely event you have not received anything please firstly check with the school as very often it is still with either the school or the child. Should the item still not be located then please get on contact so we can rectify the problem as soon as possible.

Sadly no. The specification for the binding has been agreed and fixed with the school